Various IRS taxpayer services are currently limited, due to staff cutbacks related to the coronavirus (COVID-19). Among the service desks that are closed are: e-Service Filing Information Returns Electronically and online Affordable Care Information Returns systems. The IRS requests that taxpayers seek answers at IRS.gov, or through their tax advisors. Also, under temporary suspension is the acceptance of new requests for the Income Verification Express Service (IVES). And, existing IVES processing is experiencing delays. Taxpayers seeking prior-year transcripts can use the Get Transcripts function here: https://bit.ly/2UsfjVM or call their tax advisors for help obtaining these documents.